Support Manager

Support Manager focuses on maintaining customer relationships while advocating on behalf of the customer and the tait company.

What the role involves

• Maintaining customer relationships while advocating on behalf of the customer and the TAIT company.
• Provide feedback from customers on product quality and features.
• Follow TAIT QHSE and global Service & Support policies and procedures.
• Maintaining client relationships ensuring clients are satisfied with the services provided.
• Managing and exceed client expectations to agree on clear scope.
• Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.

Skills and requirements

• Associates or Bachelors degree preferred.
• Experience working in a customer support or management role preferably in the entertainment industry.
• Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce).

Confirmed role details

• Competitive pension scheme with employer contributions.
• Life assurance (4x salary).
• Medicash health cashback plan (covering dental, optical, and more).
• Employee Assistance Program (EAP) with 24/7 support.