Support & Ops Specialist

The Support & Ops Specialist position centres on a Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer exper. It would suit someone who can bring strong professional approach to the role.

What the work leans on

Proficiency in verbal and written German/French/Italian. Providing excellent service every time is part of our mission to become the world’s most customer-centric company.

Where the technical work sits

• A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer exper.
• Work independently on projects or tasks to identify and resolve issues.
• A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effec.

Technical requirements

• Maintaining knowledge of resources and operational procedures.
• Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR).
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

What helps delivery stay steady

Strong professional approach.