Support Ticket Helpdesk Coordinator

Support Ticket Helpdesk Coordinator focuses on ensure the engineers work within agreed timescales to meet service level agreements too.

What the role involves

• Ensure the Engineers work within agreed timescales to meet service level agreements too.
• If not, you may need to politely encourage them to get a move on or escalate the support request to a more senior team member.
• Supporting Ticket Helpdesk Coordinator your duties will include.
• Act as the first point of contact for customers support requests and third party companies.
• Liaise with customers to determine their support requirements and allocate a priority level (additional training provided).
• Add support tickets to the system and allocate Engineers to resolve.

Skills and requirements

• Experience with using Windows 10/11 and Microsoft 365 with intermediate Excel skills.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.

Confirmed role details

• Up to £30,000 per annum (Depending on Experience).
• Covent Garden, London (WC2E) (This is 100% Office Based.
• There are NO opportunities to work remotely from home).
• JOB TYPE: Full-Time, Permanent.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Known job details

• Pay: £30,000 per annum