Support Worker (Complex Needs ) (Salary: £25029.28 – £25861.56 per annum

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

Join a dedicated team supporting people experiencing homelessness and complex, vulnerable situations. This is a chance to make a real difference in people’s lives.

In this role, you will provide practical support and case management to individuals with multiple and complex needs, following The Plymouth Alliance (TPA) principles. Ideally, you’ll have experience working with people who are homeless or socially excluded and a good understanding of safeguarding. Most importantly, you’ll bring energy, empathy, and a trauma-informed approach to support those who need it most.

What you’ll do

• Work closely with individuals experiencing homelessness to provide tailored support and guidance
• Help customers achieve their goals and build independence
• Contribute to a positive team environment with a calm, personable approach
• Handle challenging situations professionally while maintaining respect and empathy

What we offer

• A friendly, supportive team environment
• Real job satisfaction in a rewarding and impactful role
• Opportunities to build strong, trusting relationships with customers
• Full training in trauma-informed care, mental health, substance misuse, and accommodation services
• Collaboration with external providers to ensure customers have access to the services they need

You’ll add real value as part of a small, professional team, helping customers prepare to move forward towards independence. If you are passionate about supporting vulnerable people and making a difference, we’d love to hear from you.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Rolling interviews on offer so please apply ASAP.

Closing date: 07/05/2026

Interview Date: 15/05/2026

Welcome week: 25/05/2026

A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing

Monday - Friday shift patterns 7.30am - 3.30pm 2pm-10pm 10am-6pm

there will be an exception of weekend work to cover sickness and leave