What you'll be doing
Build trusting relationships with residents, providing regular support to everyone in your caseload Create and implement practical support plans focused on budgeting, finance management, and moving on Advocate for your residents, liaising with agencies and services to ensure they get the support they need Complete risk assessments and support plans, tailoring your approach to each resident's unique situation Assist residents with practical issues and housing-related matters Work as part of a supportive team, contributing to the smooth running of our temporary accommodation service What you'll get in return
Beyond a competitive salary and the opportunity to make a transformational difference to people at a critical moment in their lives, you'll get:
26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan 'Perks at Work' giving you access to thousands of discounts Access to an Employee Assistance Programme for your own wellbeing More about you
We're looking for someone with strong values, resilience, and a genuine desire to help others through difficult times. Your lived experience or professional background working with people will be valuable in this role.
Essential:
Experience working with people in some capacity, whether in a professional or personal context Values that align with supporting individuals with compassion and positivity Resilience to handle challenging situations while maintaining a supportive approach Excellent communication skills and the ability to advocate effectively for others Organised approach to managing a diverse caseload We value a wide range of experiences:
You might have worked in care homes, nurseries, or other settings with diverse groups of people Perhaps you've advocated for yourself or others through difficult circumstances You might have lived experience that gives you insight into housing challenges Your background could be in any people-focused role that required empathy and problem-solving Experience in support work would be helpful but isn't essential if you have the right values and approach