Supporter Care Fulfilment Officer

Job details

Job titleSupporter Care Fulfilment Officer Job referenceREQ Date posted16/04/ Application closing date01/05/ LocationHybrid Salary£27, per year Package27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme Contractual hours35 BasisFull time Job category/typeBlank Attachments Job description

35 hours per week
£27, per year
Hybrid - London (Kings Cross)
Permanent

We’re looking for an experienced Supporter Care Officer to deliver a warm, professional service to our supporters. You’ll handle donation queries, process income accurately and write thoughtful, tailored thank you messages that help build long‑term supporter relationships.

You’ll be confident dealing with payments and financial queries, have a strong eye for detail and take pride in getting things right first time. Working closely with fundraising colleagues across the organisation, you’ll make sure supporters receive timely, high‑quality responses while meeting regulatory and data protection requirements.

If you enjoy combining excellent customer care with accurate administration and meaningful supporter communications, we’d love to hear from you. 

What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over retailers.

For more information on our available benefits, please visit our