Job Description
Please note – Role can be remote or Hybrid, Subject to location.
We’re looking for a System Administrator to join our NEC Housing Team. You’ll play a pivotal role in supporting our innovative products for the Social Housing sector. With over £8 million invested annually in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively. In this role, you’ll be part of a dedicated team focused on ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across our housing management platforms.
Main Responsibilities:
Provide responsive customer support via phone, email, and other channels.Manage and maintain strong relationships with assigned customer accounts.Accurately record all customer interactions, investigations, and resolutions.Monitor system dashboards and security alerts, taking prompt action when needed.Recreate and troubleshoot reported issues using internal guides and best practices.Collaborate with internal teams to resolve complex technical problems.Assist with application roll-outs and updates to ensure smooth implementation.Identify and resolve system errors to maintain optimal performance.Support configuration change projects and ensure accurate implementation.Apply release scripts and perform testing to validate configuration changes.Complete routine administrative tasks to support daily operations.Manage communications through shared mailboxes efficiently.Maintain up-to-date technical and procedural documentation. Provide out-of-hours support when required to ensure service continuity.Qualifications
Essential:
Proven experience with NEC Housing systems from a technical perspectiveStrong background in Customer ServiceExperience in maintaining accurate documentationHands on experience with housing management software configurationExpertise in troubleshooting and resolving Housing System errorsDesirable:
Working knowledge of SQLAdditional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
