System Support Engineer (London & Gatwick)

This System Support Engineer (London & Gatwick) opportunity is built around providing 1st line support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and effic. It would suit someone who can bring strong professional approach to the role.

Where ownership sits

Documenting systems and procedures as implemented for and on behalf of the Business. Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team.

What the role carries

Providing 1st line support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and effic. Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents. Logging technical support requests over the telephone or by email.

What helps the work land well

Strong professional approach.

What the role depends on

• Experience troubleshooting software (Windows 10 and/or 11) and fault diagnosis of hardware is desirable.
• Willingness to travel to our other UK offices and Onsite events as required.
• Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 highly desirable.

Practical details

• Using remote control tools and technologies to assist end users as required.
• Work model: Remote.
• Additional detail: Flexible working options may be available.