Systems & Platform Administrator

This Systems & Platform Administrator opportunity is built around end-User Support & Escalations: Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Who the work supports

At F5, we strive to bring a better digital world to life. And it means we prioritize a diverse F5 community where each individual can thrive.

Administrative work involved

End-User Support & Escalations: Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications. Document incidents and resolutions in the ticketing system. Troubleshoot hardware, operating system, application, and basic network connectivity issues.

Administrative skills and experience

• Associate or bachelor’s degree in a technical field, or equivalent practical experience.
• 2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role.
• Demonstrated experience handling service desk tickets, customer support requests, and technical documentation.

Job details

• The Systems and Platform Administrator I is a hybrid role within the Digital organization, blending advanced end-user support with foundational systems and platform administration.
• Build foundational skills in systems administration and platform tools.
• Identify opportunities to improve support processes and efficiency.
• And participate in team knowledge sharing, training, and operational improvement activities.