Team Leader, Global Contact Centre

Dorchester Collection London, England Posted apr 13, 2026

Full Time
Onsite

Job description

This Team Leader, Global Contact Centre opportunity is built around be tasked with improving team engagement with initiatives and projects to support the team’s morale and development. It would suit someone who can bring strong professional approach to the role.

Why this role may suit you

Complimentary stays with breakfast included in all 10 Dorchester Collection hotels. Exclusive Access to a discount platform featuring 1000s of retailers.

What you would be doing

Be tasked with improving team engagement with initiatives and projects to support the team’s morale and development. Reporting into the Assistant Customer Service Manager, you’ll support them in managing absences, and assessing performance according to our Dorchester Collection code of conduct. You have a talent for leading, coaching and motivating teams to achieve targets and delivering excellent service in an operational environment.

The working style that fits

Strong professional approach.

Practical information

  • £750 Refer a friend bonus scheme.
  • Additional detail: Bonus opportunities may be available.

Job details

  • Benefits mentioned: Bonus, Training, Flexible working
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