Team Leader

The Team Leader position centres on working closely with operational managers and internal teams, the Team Leader maintains compliance, supports process improvements, and drives effective service outcomes. It would suit someone who can bring a confident leader who can set clear direction, motivate a team to the role.

Where ownership sits

Is responsible for overseeing time and attendance processes, accurate data management and ensuring that frontline placemakers are supported throughout their employment. Support induction and ongoing development of team members to ensure high service standards.

Management responsibilities

Working closely with operational managers and internal teams, the Team Leader maintains compliance, supports process improvements, and drives effective service outcomes. Overseeing accurate management of placemaker data, including onboarding documentation, time & attendance, pay rates, overtime, absence and timesheet processing. Maintaining accurate systems, trackers and reporting to support operational planning and performance monitoring.

What helps in this management role

A confident leader who can set clear direction, motivate a team.

Leadership skills and experience

• Experience in a Team Leader, supervisory or senior operational support role, ideally within a shared services or service delivery environment.
• Skilled in leading, motivating and developing teams to achieve strong performance.
• Comfortable working in a fast-paced operational setting with competing priorities, deadlines and SLAs.

Practical details

• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training, Overtime