technical account manager
Job description
Technical Account Manager – Chiswick
Location: Chiswick
Position: Ongoing Temporary Role
Environment: Critical / High-Compliance Environment
We are seeking an experienced Technical Account Manager to support operations within a critical environment. This ongoing temporary position requires someone highly organised, technically astute, and confident managing client relationships, service delivery, and compliance within a fast-paced, high-risk setting.
Key Responsibilities
Act as the primary point of contact for clients, ensuring strong communication and service delivery
Oversee and coordinate planned and reactive maintenance activities across a critical environment
Ensure compliance with all site procedures, health and safety standards, and operational protocols
Review technical reports, performance data, and SLA/KPI metrics, escalating issues as needed
Manage contractor activity, permits to work, and site access requirements
Support senior management with operational updates and performance reviews
Provide timely updates to stakeholders regarding maintenance activities, site status, and risks
Requirements
Previous experience in a Technical Account Manager, Facilities Coordinator, or Building Services–focused role
Background in a critical environment (data centres, healthcare, financial services, broadcast, etc.) highly desirable
Strong technical understanding of building services, engineering systems, or FM processes
Excellent communication skills and the ability to build trusted client relationships
Strong organisational skills and the ability to manage multiple priorities
Proficient in reporting, scheduling, and FM software/systems
Benefits
Ongoing temporary position with long-term prospects
Competitive hourly/daily rate
Opportunity to work within a high-profile critical environment
Supportive management team and structured working environment
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