Technical Account Manager

This Account Manager opportunity is built around maintaining strong relationships with client stakeholders (IT, business units, operations). It would suit someone who can bring strong professional approach to the role.

Why this role may suit you

10+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar in the Telco doma. The Kraken Utilities team has grown to 120+ people (engineers, product, implementation, strategy) with 1800+ people in the broader Kraken world.

What you would be doing

Maintaining strong relationships with client stakeholders (IT, business units, operations). Managing co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes. Be the primary technical liaison (Kraken day-to-day expert), providing expertise, guidance and support through the customer life cycle – be the trusted technical advisor for assign.

The working style that fits

Strong professional approach.

What you need

• Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments.
• Industry experience in Telco and BSS systems implementation is highly desirable.
• Strong technical background, with knowledge of cloud computing, APIs, databases, Python, Django, etc.

Practical information

• Additional detail: Flexible working options may be available.