Technical Customer Service Executive

Technical Customer Service Executive focuses on acting as the first point of contact for customer enquiries via phone, email and online channels.

What the role involves

• Acting as the first point of contact for customer enquiries via phone, email and online channels.
• Managing order updates, queries and resolving customer issues efficiently.
• Preparing documentation, including invoices, shipping documents and packing lists.
• Setting up new customer accounts and maintaining accurate records within internal systems.
• Assisting with export orders and obtaining freight quotations when required.
• Supporting CRM updates and maintaining customer information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Updated: Wed, Mar 11, 2026 4:06 PM.
• £30,000 – £35,000pa.
• Monday to Friday 7.30am-4.30pm.
• 8am – 5pm (Fully office-based).

Candidate fit

• Previous experience in customer service, sales support or a similar administrative role.

Additional role context

• The ability to speak German would be desirable but not essential.

Known job details

• Pay: £30,000 – £35,000pa