Technical Customer Service Specialist

This Technical Customer Service Specialist role is focused on · Assisting with Enterprise customer communication during AWS critical launches and support events. It would suit someone who can bring comfortable with warehouse routines to the role.

Who the work supports

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and se. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

How support shows up

· Assisting with Enterprise customer communication during AWS critical launches and support events. The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. · Process Accounts and Billing related customer cases through case management, email, chat and phone tools.

The approach that fits

comfortable with warehouse routines.

What needs to be in place

• Experience in technical work related to computer systems and technology components.
• Experience handling customers and conflict resolution with a focus on quality for customer experience.
• Experience taking ownership and driving resolution on escalated customer issues.

Job details

• Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.
• Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn’t necessary.
• Additional detail: Training or development support may be provided.

Requirements mentioned

• Excel