Technical Customer Support Advisor

This Technical Customer Support Advisor opportunity is built around respond to telephone and email enquiries in relation to technical questions on our product line with a target enquiry response time of 24 hours. It would suit someone who can bring ensures a professional and courteous response to all customers (external and internal) to the role.

What the work leans on

Enables and delivers effective training and development for individuals and the team. RequiredExperience in customer services or customer facing roleEducated to GCSE level.

Where the technical work sits

• Respond to telephone and email enquiries in relation to technical questions on our product line with a target enquiry response time of 24 hours.
• To encourage and develop a team culture both within own team and across the business.
• To provide an excellent level of technical support to the customer and internal colleagues on the use of our products to ensure customer satisfaction.

Technical requirements

• DesirableTechnical background in the coatings industryIndustry qualification such as ICorr, NACE, ASFP etc.Educated to Degree level – ideally in a technical/engineering field.

What helps delivery stay steady

Ensures a professional and courteous response to all customers (external and internal). Achievement of effective communication both within own team and between teams. Strong professional approach.

Practical details

• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training