Technical Engineer
Volunteer
GBP 28,000 per year
Onsite
Job description
The Technical Engineer position centres on escalate unresolved or complex incidents to 2nd Line Support or specialist teams. It would suit someone who can bring strong professional approach to the role.
What the work leans on
Basic knowledge of VoIP systems and broadband technologies such as ADSL, FTTC, FTTP, or SOGEA. Ability to support a wide range of users, from non‑technical customers to IT professionals.
Where the technical work sits
- Escalate unresolved or complex incidents to 2nd Line Support or specialist teams.
- Troubleshoot VoIP, 3CX, connectivity, and mobile service issues.
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day.
What helps delivery stay steady
Strong professional approach.
Practical details
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support.
- (5 days a week on-site) at either our Bath or Shoeburyness office.
- Shift based between 8am and 6pm Monday to Friday.
- Work model: On-site.
Job details
- Pay: £28,000 Per Annum
- Benefits mentioned: Pension, Training
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