Technical Support / Administration

Technical Support / Administration focuses on develop each component addressed to specific objectives.

What the role involves

• Develop each component addressed to specific objectives.
• They work with each client to assess their needs, create a framework.
• The responsibilities for this technical support role include.
• Implementation team supportProviding administration and project support.

Skills and requirements

• It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online.
• Escalate issues accordingly if required.
• Experience working with Pageflex would be highly advantageous.

Additional role context

• Resolve tickets wherever possible in a 1st line capacity.
• Troubleshoot and apply fixes to basic queriesBasic portal updates/managementTechnical issuesOrder supportGeneral questionsLogin issuesInvoice queriesGoods in issuesBudget update re.
• Managing approvals where they exceed 7 days.