Technical Support Analyst

The Technical Support Analyst position in Computer Science centres on delivering specialized Tier 3 technical support for SketchUp software products and complex entitlement systems. It would suit someone who can bring if you need assistance or would like to request an accommodation in connection with the application process, please contact to the role.

How the role is set up

Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

Where someone would start

Delivering specialized Tier 3 technical support for SketchUp software products and complex entitlement systems. Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments. Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients.

What helps someone build confidence

If you need assistance or would like to request an accommodation in connection with the application process, please contact.

What is expected

• Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst!
• 3+ years of proven experience navigating advanced technical support environments or software workflows.
• Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks.

Job details

• UK - Leeds, London or UK - Remote.
• Additional detail: Training or development support may be provided.