Technical Support Engineer

Technical Support Engineer focuses on logging, managing and resolving technical and functional support queries for customers and partners.

What the role involves

• Logging, managing and resolving technical and functional support queries for customers and partners.
• Supporting enterprise software systems often without direct access to the affected environments.
• Participating in a rota covering extended support hours and out-of-hours on-call support once fully trained.
• Collaborating with colleagues across support, development and customer-facing teams.

Skills and requirements

• Play a key role in supporting customers and partners, investigating technical issues and helping drive an excellent customer experience.
• Commercial experience within a Technical Support Engineer, Application Support Engineer, Software Support Engineer or similar position.
• Experience supporting bespoke application software within a commercial environment.
• Strong troubleshooting and analytical problem-solving skills.

Confirmed role details

• Hybrid working is available with a minimum of 2 days per week in the office.
• Easier if you drive, but public transport options are available from Leicester & Rugby (Candidates seeking fully remote work will not be suitable).
• £35,000 to £40,000 per annum + benefits + additional remuneration for rota and on-call work.
• Opportunity to support international customers and partners.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Known job details

• Pay: £35,000 to £40,000 per annum