Technical Support Engineer

This Technical Support Engineer role is focused on managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met. It would suit someone who can bring handling site-by-site responsibilities with consistency and care to the role.

How the role is set up

Diagnosing and resolving complex electrical, electronic, multiplexing, and drivability faults. Interpreting wiring diagrams, service manuals, and technical bulletins to pinpoint root causes and define effective repair methods.

Where someone would start

Managing cases through the Technical Assistance process, ensuring KPI, SLA, and quality standards are met. Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement. Proven background in automotive diagnostics, technical support, dealership workshops, field service, or OEM/Importer technical assistance.

What helps someone build confidence

Handling site-by-site responsibilities with consistency and care. Strong professional approach.

What is expected

• Experience producing technical documentation, case reports, and supporting technician training.
• Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools.
• Ability to work across multiple sites or markets, collaborating with workshops, parts, quality, and engineering teams.

Job details

• Carrying out on-site and remote technical missions to dealerships, authorised repairers, and technical centres—reducing downtime and clearing backlogs fast.
• As part of the Technical Assistance team, you’ll combine field missions, remote support, and technical leadership to resolve individual vehicle cases and wider cross‑fleet issues.
• Work model: Remote.
• Additional detail: Training or development support may be provided.