Technical Support Engineer

Technical Support Engineer focuses on delivery of technical support services to customers via ticket management system.

What the role involves

• Delivery of technical support services to customers via ticket management system.
• Ensure highest quality of workmanship is maintained in all dealings, to uphold company standards and comply with building regulations.
• Supporting project installation teams with generator installation works.
• Supporting electrical services business growth, making use of engineering qualifications.
• Supporting core NICEIC electrical engineering team with compliance to standards.
• Supporting the sales team with availability to attend site surveys, project planning & technical compliance review meetings with project stakeholders to ensure projects are correctly.

Skills and requirements

• Relevant technical, electrical, mechanical, maintenance, gas, plumbing, or engineering experience may be required.

Confirmed role details

• The contract is on a Full Time, permanent basis which includes the requirement for availability to contribute outside of normal working hours to an on-call rota.
• Ongoing provision of technical support services for Operations and Field Service teams to ensure continued access to technical expertise and resources when required (remote and on-.
• Record management of charging network faults through organisation’s ERP system ‘JobWatch’ to aide in completion of monthly reporting on trend analysis and development of knowledge.
• Planned preventative maintenance of DC charging systems.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• Standard working hours are Monday to Friday, 8:30am to 5:30pm, with a one-hour lunch break.