Technical Support Officer

Technical Support Officer focuses on leading the delivery of technical added‑value support services for the south west region, while supporting the wider swpa team.

What the role involves

• Leading the delivery of technical added‑value support services for the South West region, while supporting the wider SWPA team.
• Provide full technical support to clients throughout their building programmes or individual projects.
• Maintaining accurate documentation and audit trails using CRM and internal systems.
• Supporting the Regional Procurement Manager with tender preparation and evaluation, including technical specifications and pricing schedules.
• Supporting marketing teams with technical content for promotional materials.
• Build strong working relationships with client organisations and appointedpanies.

Skills and requirements

• Develop in‑depth operational knowledge of all products, services, technical specifications, and pricing structures.
• Experience building and maintaining professional, face-to-face relationships in a customer‑focused environment.
• Experience managing construction projects from feasibility topletion.
• Experience using CRM systems or databases.

Confirmed role details

• Standard working week: 36 hours, with occasional flexibility required.
• A full driving licence and willingness to travel across the South West region is essential.