Technical Support & Sustainment Engineer

Technical Support & Sustainment Engineer focuses on support programs during the build phase of complex systems, including hardware assembly, software installation, and system configuration.

What the role involves

• Support programs during the build phase of complex systems, including hardware assembly, software installation, and system configuration.
• Plan and carry out testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing and System Acceptance Testing.
• Provide office-based technical support to customers by phone and email, with occasional out-of-hours support by prior arrangement.
• Travel within the UK and overseas to deliver, commission, upgrade, diagnose.
• Resolve issues on systems originally built in Malvern.
• Maintain locally held replicas of customer systems, using them for troubleshooting, upgrade testing, and issue resolution.

Skills and requirements

• We combine advanced technology, robust engineering and long-term support to help customers complete their most complex missions.

Confirmed role details

• Role Type: Onsite, with UK and overseas travel.
• Work across the full lifecycle of secure, multi-server and multi-client systems, from build and configuration through to testing, deployment, sustainment, and upgrade.
• Fantastic pension scheme.
• 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving