Technical Systems Manager

As a Technical Systems Manager, the work centres on reviewing system and process changes to assess their impact on customer journeys and service delivery. It would suit someone who can bring a proactive mindset with a focus on continuous improvement and delivering great customer outcomes to the role.

Where ownership sits

Leading the delivery of accurate, compliant and timely improvements to the ALPS Administration System using Agile methodologies. Ensuring requirement traceability and supporting the full test lifecycle including UAT, BAT and PAT.

What the role carries

Reviewing system and process changes to assess their impact on customer journeys and service delivery. Understanding of LEAN and Agile methodologies and how they support modern digital operating models. Providing specialist PRT systems expertise to administration and loading teams, including supporting migration and new scheme activity.

What helps the work land well

A proactive mindset with a focus on continuous improvement and delivering great customer outcomes. Strong professional approach.

What the role depends on

• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person exp.
• Experience delivering technology and process change within financial services or a similar environment.
• Experience managing risk, identifying issues and contributing to effective resolutions.

Practical details

• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
• Good knowledge of Defined Benefit pensions and familiarity with the wider financial services sector.
• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes.

Requirements mentioned

• Excel