Telephony Admin Officer Derry/

This Telephony Admin Officer role is focused on positions primarily involve delivering customer support via telephone, with an element of administrative task work also. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Contract: Full-time
• Work model: Hybrid
• Additional detail: Training or development support may be provided.

Likely focus of the role

• Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.
• Successful candidates will be expected to work to a hybrid schedule with some home working required.
• However, for the initial training period, staff are required to be based in the office on a full-time basis.

Requirements mentioned

• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.