Temporary Customer Service Advisor

Customer Service Advisor focuses on respond to customer queries via phone and email channels.

What the role involves

• Respond to customer queries via phone and email channels.
• Provide accurate information about products, services, and promotions.
• Processing orders, returns, and exchanges efficiently.
• Maintaining accurate customer records.

Skills and requirements

• Update databases as required.
• Collaborate with team members to ensure a seamless customer experience.
• Experience within a customer call handling role would be beneficial.
• Opportunity to gain valuable experience within the retail industry.

Confirmed role details

• Immediate start temporary role with the possibility of going perm!
• A successful Temporary Customer Service Advisor should have.

Candidate fit

• Operating as part of a medium-sized team, they pride themselves on their professional approach and customer-focused ethos.
• A positive attitude and a customer-focused mindset.

Additional role context

• Resolve customer complaints and escalate issues when necessary.
• Meet and exceed customer service performance metrics.
• Proficiency in using computer systems and customer service software.