TikTok Shop – Strategic Mass Account Manager

About the TeamAs an integral part of the team, you'll take ownership of designing effective outreach programs, growth work-streams, thus empowering our merchants to grow and scale their business. This role is suited for an experienced Operations Manager, Program Manager or Project Manager, with e-commerce experience. Responsibilities - Owning strategy and execution for TikTok Shop including incubation plans. - Lead end-to-end incubation for high-potential partners, including onboarding, project planning, performance acceleration, and ongoing success on the platform. - Identify scalable growth opportunities and design/roll out programs to improve partner performance (., video/LIVE challenges, lifecycle email campaigns, enablement initiatives). - Conduct deep-dive analyses to understand partner segments, diagnose performance blockers, and surface root causes using data analysis, partner interviews, and surveys; translate insights into product/process improvements. - Manage partner communication channels (Lark groups, IM, to run mass account management activities including forecasting, troubleshooting, partner education, and incubation program delivery. - Capture, document, and share learnings to establish best practices and influence internal/external stakeholders. *Notice* Monthly/frequent business travel required.

Minimum Qualifications - Bachelor’s degree or above, with 3+ years of experience in mass account management or partner incubation; proven track record managing hundreds of partners at scale. - Fluent in English and French due to working and speaking directly with partners, strong understanding of e-commerce market, consumer behaviour, and digital/mobile commerce trends. - Strong analytical skills and business judgment; able to turn complex data into clear opportunities and action plans. - Advanced Excel proficiency, including building and auditing formulas (., XLOOKUP/VLOOKUP, INDEX-MATCH, IF/IFS, SUMIFS/COUNTIFS) and working with large datasets. - Results-driven with strong ownership and accountability. Preferred Qualifications - Results-driven with strong ownership and accountability. - Excellent cross-functional collaboration skills; able to influence and drive projects forward with diverse stakeholders. - Fast learner and self-starter; entrepreneurial mindset with comfort operating in ambiguity and rapid change. - Hands-on and pragmatic; willing to dive into detail and handle operations when needed.