Trade Desk Representative

Trade Desk Representative focuses on resolving routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.

What the role involves

• Resolving routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
• Support the Quality Assurance Department with complaint resolution.
• Coordinating activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance an.
• Assist in implementing enhancements. Contribute to the development of client service systems, policies and procedures.
• Analysing existing systems and procedures to recommend.

Skills and requirements

• University degree (NFQ level 7) in finance, economics, or relevant work-based experience.
• Ideally, a minimum of two years of financial industry experience.
• Strong PC technologies proficiency: Advanced Excel, Office Suite, Email.
• Self-starter, able to handle stress, with the ability to work independently and as part of a team.

Confirmed role details

• 20 Fenchurch Street, London, EC3M 8AF.
• 9am – 6pm, Monday – Friday.
• Salary commensurate with experience.
• Performance-based discretionary cash bonus scheme.