Trainee Client Support Administrator

As a Trainee Client Support Administrator in Bristol, Birmingham and Chichester, the work centres on respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements. It would suit someone who can bring supporting task-by-task logistics operations while learning systems, routines, and working standards to the role.

How the role is set up

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Where someone would start

Respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements. We are seeking Trainee Client Support Administrators to join our healthcare, protection and pensions teams in Bristol, Birmingham and Chichester. Hold responsibility for partnering with internal/external stakeholders to deliver a market-leading service for our clients.

What helps someone build confidence

Supporting task-by-task logistics operations while learning systems, routines, and working standards.

What is expected

• 5 GCSE’s at Grades 9 – 4 (including English & Maths).
• Previous experience within a client/customer facing role, gained within a similar role or working in environments such as (but not limited to) retail or hospitality.
• Right to Work in the UK or Republic of Ireland (no visa sponsorship provided).

Job details

• Work model: Hybrid.
• Additional detail: Pension support may be included.

Requirements mentioned

• Excel