Trainee Operations Controller

Trainee Operations Controller focuses on providing 24/7 365 coverage and operational support to acs brokers worldwide, in person from our surbiton based head office.

What the role involves

• Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office.
• Work closely with our Onsite rep team and customer experience to mitigate any issues which may arise on day of flight.
• Provide operational information and assisting in setup of charters for all brokers in all global divisions.
• Building relationships with airline operators, FBOs and Airports worldwide.
• Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available.
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction).

Skills and requirements

• A genuine interest in Aviation and a passion for exceeding customer service expectations.
• Flexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays.
• MUST live within 45 minutes commute of our Surbiton HQ.

Confirmed role details

• Starting salary £31,000 pa, increasing to £33,500 pa after successful completion of probation period.
• Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis.
• The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00.
• Training provided Onsite.

Known job details

• Pay: £31,000 pa