Trainee Operations Controller
Trainee Operations Controller focuses on providing 24/7 365 coverage and operational support to acs brokers worldwide, in person from our surbiton based head office.
What the role involves
- Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office.
- Work closely with our Onsite rep team and customer experience to mitigate any issues which may arise on day of flight.
- Provide operational information and assisting in setup of charters for all brokers in all global divisions.
- Building relationships with airline operators, FBOs and Airports worldwide.
- Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available.
- Balancing operational constraints with service goals (on-time performance, passenger satisfaction).
Skills and requirements
- A genuine interest in Aviation and a passion for exceeding customer service expectations.
- Flexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays.
- MUST live within 45 minutes commute of our Surbiton HQ.
Confirmed role details
- Starting salary £31,000 pa, increasing to £33,500 pa after successful completion of probation period.
- Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis.
- The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00.
- Training provided Onsite.
Known job details
- Pay: £31,000 pa
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