Transcon Inbound Agent

Transcon Inbound Agent focuses on build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.

What the role involves

• Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
• Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
• Managing timely deliveries based on shipment requirements.
• Supporting the transition of new business/updates to existing business.
• Maintaining awareness of market competitive costs.
• Supporting the audit of local service provider invoices.

Skills and requirements

• Execute a superior customer service experience.
• 6 months to 1-year related experience.
• Effective interpersonal skills, including proven verbal and written skills.
• Detailed oriented with ability to manage multiple job functions with minimal supervision.

Candidate fit

• Be proactive and timely to resolve operational challenges, including escalation to management when necessary.

Additional role context

• Exceed customer expectations by anticipating, understanding, and meeting their needs.
• Enter data and shipment updates accurately, and timely.
• Account for all special handling requirements for value-added services.