Travel Customer Support Specialist

As a Travel Customer Support Specialist, the work centres on respond promptly and professionally to client inquiries via email, phone, and messaging platforms. It would suit someone who can bring using technology and learning booking platforms and systems to the role.

Where the work sits

Supportive team environment with ongoing training and guidance. Apply today and start your journey with Kopp Travels USA.

How the role works day to day

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms. Assisting with travel bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel requirements, and agency policies.

What helps in this setting

Comfortable using technology and learning booking platforms and systems. Passionate about travel and helping others create memorable experiences.

Practical details

• 100% remote position with flexible scheduling.
• Work model: Remote.
• Additional detail: Flexible working options may be available.

What needs to be in place

• Customer service experience (travel or hospitality experience is a plus, but not required).
• This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Job details

• Benefits mentioned: Training