UX Design Lead

UX Design Lead focuses on oversee user research using qualitative and quantitative methods.

What the role involves

• Oversee user research using qualitative and quantitative methods.
• Overseeing project UX people where available, ensuring design standards and outputs are delivered consistently and to a high quality.
• Manage change variances, reporting on UX risks and metrics.
• UX Leads should work collectively to ensure consistency and knowledge exchange across programmes and projects, developing.
• Ensure user-centred design activities are considered, planned and realised throughout project lifecycle across programmes.
• Ensure appropriate resource requirement is provided via vendor.

Skills and requirements

• All UX Leads supporting the creation and implementation of a user-centred delivery approach within the IT Transformation team and developing an experience framework that will be us.
• There is the expectation that UX Design Leads will also be ‘hands on’ as required.
• Develop associated methods and artefact for use across Value Chains enriching our Experience Framework and supporting us to reach our target UX Maturity level.
• Design principles, personas, risk logs, governance materials) within the Experience Framework.

Confirmed role details

• Advise on appropriate techniques dependent on project scope, stage and delivery methodology (Agile, Waterfall, Hybrid).