Vice President of IT Operations

Vice President of IT Operations focuses on lead a dedicated team to support the entrata platform, ensuring high availability and performance.

What the role involves

• Lead a dedicated team to support the Entrata platform, ensuring high availability and performance.
• Overseeing the full application lifecycle: deployment, upgrades, incident resolution, and vendor coordination.
• Define and implement SLAs, KPIs, and continuous improvement initiatives.
• Managing local end-user support operations, ensuring timely resolution of IT issues.
• Develop and enforce support policies, procedures, and standards to enhance user experience.
• Implement ITSM best practices and tools to streamline support operations.

Confirmed role details

• Permanent, Full-Time.
• This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence.
• Ensure seamless IT service delivery across applications, infrastructure, and user support.
• Lead high-performing teams, collaborate with senior stakeholders.