Voice AI lead Architect

Voice AI lead Architect focuses on act as the onsite voice ai and data architecture lead, building strong relationships with banking stakeholders across business, data, and it teams.

What the role involves

• Act as the Onsite Voice AI and Data Architecture lead, building strong relationships with banking stakeholders across business, data, and IT teams.
• Define and implement enterprise data architecture for Voice AI.
• Conversation data pipelines (real-time + batch).
• Customer 360 and contextual data enablement.
• Build RAG-based knowledge systems integrating structured and unstructured banking data.
• Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals).

Skills and requirements

• Experience with Customer 360, real-time personalization, and behavioral analytics.
• Experience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect).
• Experience working with Tier-1 banks or large financial institutions.