Warranty Specialist

Warranty Specialist focuses on submit accurate warranty and goodwill claims on a daily and weekly basis.

What the role involves

• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitoring daily and weekly reports.
• Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency.
• Maintaining records of warranty submissions and customer contribution towards goodwill claims.
• Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request.
• Follow up on payment of outstanding claims, processing service provide invoices.

Skills and requirements

• Minimum 4 years of relevant work experience.
• Proficient in using office software (e.g., Microsoft Office suite).
• Personable approach, with a polite and courteous manner.
• Ability to read and interpret documents such as, operating and maintenance instructions and procedure manuals.

Additional role context

• Will also manage warranty parts returns, and conduct audits to ensure compliance with warranty policies.