Weekend Customer Service Advisor

​We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team at weekends.

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Why work for us?

• Competitive pay with enhancements for weekend working
• Fantastic Colleague Benefits
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Career development opportunities
• Bright, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day

By joining Careline as a weekend Operator, you will gain valuable work experience and skills with a respected company, excellent for long-term career aspirations!

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What does the role involve?

• You’ll be taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (e.g. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
• Logging each call in our CRM system ensuring information is accurately recorded every time.
• Remaining alert to ensure you are ready and available for your next customer.
• A friendly and responsive approach is essential.

*No sales, just great customer service!*

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About you

• We are looking for people with excellent customer service experience, for example, from call centres, retail, hospitality or the care sector.
• You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
• An excellent telephone manner, a good standard of English and IT skills is essential.

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

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Who are we?

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

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​How to join us

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling!

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