Wholesale Customer Support Coordinator

Wholesale Customer Support Coordinator focuses on send order acknowledgements through to the bd team & wholesale partners, to review seasonal orders, highlighting any anomalies.

What the role involves

• Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
• Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary.
• Update orders with new address and price details as required.
• Provide necessary info and pressure to achieve delivery.
• Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
• Maintaining a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Confirmed role details

• Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late.
• Work 8:00am-4:30pm, or 10:00am-6:30pm etc).
• We also have 30-minute early finish on Fridays.
• This role is a mix of office based (London) and remote working.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• Triple Wimbledon champion Fred Perry founded his brand in 1952.