Wholesale Operations & Customer Services Coordinator

Wholesale Operations & Customer Services Coordinator focuses on manage wholesale and franchise orders accurately using erp/order, across emea markets.

What the role involves

• Manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.
• · Monitor order progress from confirmation through to delivery.
• · Coordinate with the 3PL in Europe and logistics teams to ensure on-time delivery.
• Coordinate Ex-Works shipments, liaising with customer-nominated freight forwarders and managing customers’ booking portals.
• Manage shipping documentation and export paperwork where required.
• · Prepare proforma invoices for pre-payment customers.

Skills and requirements

• 2 years of experience in a similar role, working with key accounts such as Selfridges, Harrods, Net-a-porter.

Candidate fit

• · Strong attention to detail and ability to maintain data accuracy across systems.

Additional role context

• We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.
• · Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.
• · Assist with sales orders reports and general order book management.